This article explains in detail the 'pre-arrival' as an essential touchpoint and also gives out the ways in which you enhance that to provide your customers an excellent guest experience.

Guest Experience

The Positive Sandwich Method For Responding to Online Reviews And How to Move Beyond That!

This article explains the positive sandwich method in detail as one of the effective strategies while responding to Online Reviews and at the same time suggests how to move beyond that to avoid canned responses.

Review Responses

Why Text Messaging Matters in Hotel Industry

This article stresses upon the importance of text for hotel message business and shows how it can be used effectively.

Text Messaging

How To Improve Your Hotel’s Popularity Ranking On TripAdvisor

This article explains TripAdvisor's Popularity Ranking for hotels and the require procedure, thereby suggesting the ways in which you can turbocharge it.

Reputation Management

How to Respond to the Reviews On Expedia (Expedia.com & Hotels.com)

Expedia reviews are important! But responding to each of them is even more important. In this article, we walk you through a handy process of how to respond to the reviews on Expedia & Hotels.com

Review Responses

How tos/Guides

Best Practices For Responding to Online Reviews (With Templates)

This article provides tips and insights on things one should avoid doing while drafting a hotel review response.

Review Responses

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