Drive property growth with GuestTouch
Generate more reviews, improve experiences, and acquire more customers
Everything You Need To Crush Your Reviews Game!
Monitor reviews from major sources and online channels
Most Popular
Monitor reviews from major sources and online channels
Reputation Lite
ReputationPro
ReputationPro+ with Responses
Monitor & Analyze
Multi user access
Monitor reviews from major sources and online channels
Google and TripAdvisor
Smart alerts and feedback
Custom reports and summary notifications
WhatsApp notifications
Deep sentiment analysis actionable reports
Guest profiles to see full picture of your guest experience journey
Oops reports
Monthly performance report
Competitor intelligence reports
Group reporting
No
Guest Feedback and Reviews | Get More (and Better) Reviews
Interface with PMS for complete automation
Pre-arrival guest engagement email and Post-stay e-mail
Ready for use customized smart survey
Unlimited responses
Prevent possible poor reviews proactively
Collect internal guest feedback
Real time results (alerts and analytics)
Invitation by automated e-mail, QR, NFC or SMS
Option for automatic reminder
Own survey branding (logo, pictures, url's)
Sharing via TripAdvisor Google etc.
360 view of your guest
SmartReview Respond
We respond to your reviews with complete personalization
No
No
Approve or easily provide input for your review, or you can simply put it on autopilot
No
No
WhatsApp, email and app notification to approve responses
No
No
Track every responses real-time right on your interface
No
No
Reviews Marketing | Showcase Your Reviews
Influence your website visitors: Showcase your best reviews automatically on your website
No
Monitor reviews from major sources and online channels
All In One Guest Messaging For Modern Hoteliers
Monitor reviews from major sources and online channels
Most Popular
Monitor reviews from major sources and online channels
Engage Lite
Engage Max
Engage Max+
All in one Guest Messaging
Unlimited messaging
Multi User access based on role (front desk, reservations etc)
Smart alerts and feedback and notifications
Actionable analytics to power up your guest experience game
Messaging escalation to not miss requests
Automated messages based on scenarios: Pre-arrival, check-in check-out and more!
Set templates for easy messaging
Broadcast messages (in bulk) based on your specific scenarios (i.e in-house guests, arriving today and many more!)
WhatsApp Business
Enable WhatsApp messaging for your hotel and connect with guests globally!
Send guests automated messages at various stages
Team inbox for your staff
Lead Collections on Steroids!
Google Business Messaging: Connect with your potential customer right from Google search and maps
No
WebChat: Connect with your website visitors and collect more leads
WebChat: answer questions instantly
WebChat: offline business hours
Staff Messaging: Super Power Your Staff's Productivity
Collaborate with your team efficiently with team chat
Instant translation to communicate in language your staff prefers
Guest Feedback and Reviews | Get More (and Better) Reviews
Get more reviews and Collect guest feedback holistically
Inform | Digital Amenity Page
Inform your guests of all your hotel amenities and services with dedicated concierge page
No
Upsell | Digital MarketPlace
Increase ancillary revenue with digital marketplace
No
No
List items available to sell and upset
No
No
Easily accept requests from guests (ex: early check-in, spa, upgrade etc)
No
No
Increase ancillary revenue with digital marketplaceEasy for guests and staff!
No
No
Monitor reviews from major sources and online channels
Why GuestTouch?
Top rated in affordability and quality features
Property Management System (PMS) integration
Support for iPad
Integrated guest experience suite
Easy to setup and learn
Free staff onboarding training available
24/7 customer service
Free trial with full support available
Real World Results
What our great customers are saying
Great Product and Great Results!
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
David Desai
Director of Operations
With Guest Messaging
505
Reviews
Before Guest Messaging
65
Reviews
More than doubled direct conversion and 2x increase in website leads.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.
Ricky Patel
Co-Owner and General Manager
With Guest Messaging
293
Reviews
Before Guest Messaging
74
Reviews
Frequently Asked Questions
Have any question?
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Can I try GuestTouch for free?
Do I have to sign a fixed-term contract?
What’s included in my free period?
Why are you so much less expensive than competitors?
Will Connect Messaging work in my country?
Do my guests need an app?
Can I integrate my PMS system?
