The Most Powerful AI-Driven Reputation Platform for Hotels

Complete Setup in Minutes, Results That Last for Years

All-in-one reputation management solution gives you everything you need to dominate your online presence. Track all reviews, collect 10x more positive feedback, prevent negative ratings before they happen, and respond instantly with guestAI or our dedicated team. With seamless PMS integration and customizable website widgets, you'll transform guest experiences into your hotel's greatest marketing asset.

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We manage reviews globally for hospitality brands of all types and sizes, Including
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See how GuestTouch can help transform your hotel

Reputation Engine

Not just another reputation tool.
An end-to-end reputation engine.

Seven connected, AI‑powered pillars on one loop — each feeds the next, so better reviews turn into more direct bookings, automatically.

↺ better reviews → more bookings → more guests → more feedback → better reviews

Track

Portfolio Intelligence
See every review, everywhere — in one place

Command your whole property — or your entire group — from one dashboard. Every platform, every review, unified. No more logging into ten different sites to find out what guests are saying.

With themWe monitor your reviews.
With GuestTouchCommand every property and platform from a single dashboard.
Group portfolio view
Watch all your hotels at once, or zoom into any single property in a click.
Real-time alerts
A new review lands — you hear about it in seconds, by email, app, or WhatsApp.
All key platforms
Google, TripAdvisor, Booking.com, Expedia, Agoda, Airbnb, Yelp — nothing slips by.

Gather

Omni-Channel Capture
Ask every guest for feedback — automatically

Collect reviews and feedback without lifting a finger. Surveys, NPS (your guest-loyalty score), and review requests fire at exactly the right moment — triggered by your PMS, the system that runs your bookings.

With themWe send surveys.
With GuestTouchThe right ask, on the right channel, at the perfect moment — with zero manual work.
NPS + review generation
One tool for every ask — loyalty scores, public reviews, or your own custom questions.
SMS, Email, QR, WhatsApp
Reach guests where they already are — more replies, far less friction.
Perfect-timing automation
Requests go out the moment a guest checks out — no scheduling, no one missed.

Analyze

Emotion AI & Comp-Set
Understand how guests feel — and how you rank

Go past star ratings. Our AI reads the emotion behind every comment, spots patterns, and shows exactly where you stand against your comp-set — the hotels you compete with — in real time.

With themWe show sentiment charts.
With GuestTouchReal guest emotions plus live competitor benchmarks — insight your team will actually use.
Guest-emotion analysis
We detect how guests genuinely feel — not just positive vs. negative.
Comp-set benchmarking
See where you beat — or trail — the hotels you compete with for the same guest.
Reports worth reading
Clear, shareable insight built to act on, not to file away.

Respond

Hybrid-Autonomy
Reply to every review — fast and on-brand

AI speed with human polish. Draft replies in your brand voice and approve them yourself — or hand it all to our team. Either way, no review goes unanswered.

With themWe write review replies.
With GuestTouchAI drafts, your team approves — or we run it end-to-end. Zero dropped reviews.
AI-assisted replies
On-brand draft responses in seconds — your team just reviews and sends.
Fully managed by us
Prefer hands-off? Our experts write, check, and publish on your behalf.
Built-in approvals
Decide who signs off, so every reply meets your standard before it goes live.

Connect

Zero-Touch Automation
Plug into your booking system — set and forget

Connect your PMS — the system that runs your bookings — once, and everything runs itself. Guest data, stay milestones, and survey timing all flow automatically. No spreadsheets, no manual entry.

With themWe integrate with your PMS.
With GuestTouchYour booking system triggers every step automatically — no data entry, no missed touchpoints.
Automatic stay triggers
Check-in, mid-stay, checkout — each moment fires exactly the right message.
360° guest profiles
Stay history and guest details enrich every record automatically.
Works with your PMS
Opera, Mews, StayNTouch, WebRezPro, HotelKey and more — live in days, not weeks.

Optimize

The closer
Operational Loop-Closing
Fix what's hurting your score — before guests post

Insight is useless without action. We flag recurring problems — housekeeping gaps, slow check-ins, F&B complaints — so your team fixes them before they cost you stars, rank, and revenue.

With themWe surface your data.
With GuestTouchCatch and fix the issues dragging your score — before they ever hit a public review.
Auto-flagged issues
Recurring problems surface early, before guests complain in public.
Fix it before it posts
Catch it in private survey feedback, not on Google or Booking.com.
Team-level insight
Housekeeping, front desk, F&B — each team gets exactly what to fix.

Market

Direct-Booking Engine
Turn great reviews into commission-free bookings

Your best reviews are your best salespeople. Show them on your own website to win bookings directly — and skip the 15–25% commission the OTAs (sites like Booking.com and Expedia) take on every stay.

With themWe display reviews on your site.
With GuestTouchYour best reviews become your highest-converting, commission-free booking tool.
Live reviews widget
Embed a curated feed of your best reviews on any page of your website.
Always-fresh proof
New reviews appear automatically — never stale, never manual.
Cut OTA commissions
Trust on your own site means more direct bookings and lower fees.
One engine. Seven pillars. Zero gaps.
Stop stitching together five different tools — run the whole loop on GuestTouch.
Book a demo Start free trial →

One Dashboard. All Your Reviews and Direct Guest Feedback

  • Automatically Track reviews from all booking platforms that influence your guests' decisions, like TripAdvisor, Google, Booking.com, Expedia, Agoda, Hostelworld, Yelp, and more. See them all in one place.
  • Track trends, analyze feedback, and respond professionally to influence booking decisions.

Turn Happy Guests into Reviews (and Boost Your Ranking)

  • Boost Guest Reviews & Ranking: GuestTouch removes review barriers with a one-click process, making it easier for happy guests to leave you glowing reviews or collect direct guest feedback. This translates to a boost in positive reviews and a higher ranking on booking platforms, ultimately improving your online reputation and attracting more guests.
  • Attract More Bookings: More positive reviews lead to a higher ranking on booking platforms, attracting new guests and boosting your bottom line.
Hotel Reviews & Reputation Impact Calculator

Ditch the Boring Surveys, Get Raving Reviews!

GuestTouch goes beyond clunky surveys. We offer customized feedback that guests actually enjoy giving. Our unique design helps you collect proactive, actionable insights and authentic reviews so you can constantly improve and impress your audience and drive real results.

Booking.com Guest Review Score Calculator

Respond to All Reviews & Build Real Relationships!

GuestTouch works closely with your team, monitors, and responds professionally to each review to make sure your property is perceived great by your potential customers. Draft compelling responses to each review with the help of our expert team and algorithmic prompts to make sure your property is perceived great.

  • Personalized Replies, Your Way: GuestTouch offers AI-powered prompts (DIY) or managed responses (Concierge) to personalize reviews effortlessly.
  • Effortless Personalization or Guaranteed Quality: Choose DIY for self-service or Concierge for expert-managed responses. GuestTouch ensures high-quality communication, freeing you up.
  • Build Trust, Attract Guests: 94% of potential guests read reviews before booking. Personalized responses that address guest concerns and showcase appreciation instill trust and significantly improve conversion rates.
  • Respond Your Way, Every Time, with Smart Approval Workflows: GuestTouch empowers you to personalize responses to every review, no matter how many you receive. Our built-in workflow adapts to your unique approval process for managed responses. This ensures every response reflects your brand voice and high standards before it's published.
Learn More About Review Responses →

Engage with All Your Guests in Their Language

GuestTouch bridges the language gap, allowing you to connect with customers on a personal level, regardless of where they're from. This fosters deeper engagement and strengthens your brand reputation on a global scale.

Real-Time Alerts on Your Terms

Get notified about reviews and guest feedback the moment they come in, no matter your preference. Choose from in-app notifications, email alerts, or even WhatsApp messages.

95%

of bookings are influenced by reviews

76%

choose better-rated places, even if it costs more

7

properties are viewed on average per booking

21.9%

of customers, businesses risk losing if they have just one recent negative review on Google

Strategic management reports that keeps you ahead of the curve

Reports so good that your staff will love to read it. GuestTouch provides you with detailed review analytics giving hotels insights guest experience and identifies areas for operational improvements. Our simple to understand custom reports and comprehensive data enables hotels to leverage key insights to market your property.

Actionable Insights at Your Fingertips

Drive Growth with Powerful Reporting

‍Forget dry reports! GuestTouch empowers you with engaging, data-driven insights that reveal your guests' experiences and pinpoint areas for improvement. Our customizable reports are easy to understand and packed with actionable data to empower you to deliver exceptional guest experiences and stay ahead of the curve.

Actionable Insights from Guest Reviews
‍GuestTouch transforms your guest reviews into a goldmine of actionable insights, presented simply and clearly. No data analysis expertise needed! Our engineered analytics reveal hidden trends and opportunities.

Boost Rankings & Reviews: Get Seen & Loved on Top OTAs

GuestTouch helps you focus on OTAs and climb the ranks, generating a steady stream of fresh reviews on trusted platforms like TripAdvisor and Google. We understand that both quality and quantity matter for your online reputation. Our seamless integration makes getting great reviews a breeze, boosting your visibility and attracting more guests.

Star Rating Calculator - Calculate how many reviews you need to reach your desired rating

Effortless Review Collection: SMS, Email, QR Codes & PMS Integration

GuestTouch empowers you to collect guest reviews and feedback in the way that works best for you:

  • Instant Review Invites: Send personalized review requests via SMS, WhatsApp, email, or QR codes, making it easy for happy guests to share their experience.
  • Automated Workflows w/PMS Integration: Seamlessly integrate GuestTouch with your PMS to automatically trigger review requests at key points in the guest journey, maximizing response rates.
See Integrations →

Easily integrate with your PMS to unlock a complete 360° view of your guest experience.

Track the entire guest journey, from booking to check-out, and gain richer context for every piece of feedback.

GuestTouch is the best decision I’ve made for this hotel so far.

"GuestTouch helped us generate reviews seamlessly from our guests. For hotels nowadays, we observed that some guests are increasingly using reviews as a threat/weapon or tool. The vast majority of our guests that had a great experience did not leave reviews, even when asked or solicited. This has changed now with GuestTouch. GuestTouch is the best decision I’ve made for this hotel so far."

Michael K
General Manager
GuestTouch makes it easy not having to worry about that aspect of the operations.

"GuestTouch has helped reduce the stress level associated with managing reviews and professionally engaging with guests on the various platforms. GuestTouch makes it easy not having to worry about that aspect of the operations.  It easily pays for itself each month in time savings. It has been huge for our boutique portfolio. "

Kevin Thomas
Director of Operations
I appreciate GuestTouch and its team for what they do for us.

"Managing reviews daily is difficult for GM of a boutique property like us who has 100 other things to do. I appreciate GuestTouch and its team for what they do for us."

David Ramirez
Director of Sales
Review management with GuestTouch is much, much easier.

We have used several systems before, Review management with GuestTouch is much, much easier.

Vijay Patel
General Manager
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Frequently Asked Questions

Have any question?

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Can I manage multiple properties under one account?

Which websites can I track reviews on?

Can I respond to reviews directly?

How do you help respond to reviews?

Can I collect more reviews on OTAs like Expedia and Booking.com?

Can I send post-stay survey or feedback or custom surveys?

Do you support multiple listings for sites like Airbnb?

How long does it take to set up the GuestTouch Reputation Platform?

Other GuestTouch Products You Might Be Interested In

Reputation Management

GuestTouch is the best way to get reviews seamlessly, consolidate reviews, respond to guests, and boost your rankings online.

Review Responses

Instill confidence in travelers researching your property with hand-crafted management responses and have 100% responses everywhere.

Guest Messaging

Connect with your potential customers and guests at every stage of their journey.

ReviewResponseAI

Generate responses for Reviews & Surveys using industry leading AI customized for Hospitality industry.

We manage reviews globally for hospitality brands of all types and sizes, Including
‍g