GuestTouch’s integrated system gives you all the tools you need to run and grow your property.
We know that Resorts and Lodges want to spend less time dealing with admin tasks and more time where it matters. Our integrated solution includes powerful modern reputation management, guest messaging, webchat, and more. GuestTouch is proven to help resorts and lodges connect with customers, deliver the best guest experiences, and increase sales.
There are many barriers to write a review; search the right platform, search the right property, find the review link, log in or sign up, etc, this discourages most guests to write a review, which means your hotel misses out on potential good reviews. With GuestTouch, writing a review becomes as simple as click and leave a review.
GuestTouch works closely with your team, monitors, and responds professionally to each review to make sure your property is perceived great by your potential customers. Draft compelling responses to each review with the help of our expert team and algorithmic prompts to make sure your property is perceived great.
Collect a review or feedback from guests in an innovative way that you prefer: Email, SMS, or automate it by connecting your guest journey with PMS integration.
Generate great reviews across all major review sites to optimize your online presence. Quality matters, but so does quantity. GuestTouch’s integration seamlessly and get fresh reviews on sites like TripAdvisor and Google.
Our expert team uses the smart prompts feature that draws from data to draft powerful and unique responses to each review. You can review & approve the responses seamlessly, leave it to experts, and auto-approve any responses, you’re fully in control of every response.
Although negatives reviews can’t be removed, there are a few that may violate TripAdvisor policies. If you feel a review does that, you can leave it to us and we’ve got your covered.
Reports so good that your staff will love to read it. GuestTouch provides you with detailed review analytics giving hotels insights guest experience and identifies areas for operational improvements. Our simple to understand custom reports and comprehensive data enables hotels to leverage key insights to market your property.
Easy to understand operational insights from your guests’ reviews. Analytics engineered and designed to present the data in an actionable format – no need to invest valuable time to understand.
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.