Next Generation Reputation, Messaging & Guest Engagement Platform

Transform your guest journey, connect with guests meaningfully, ace online reputation, and boost profitability.

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Guest reviews and text messaging solution

We manage reviews globally for hospitality brands of all types and sizes, Including

Review Responses

Comprehensive Review Responses

Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.

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Marketing SaaS Tool - Tech Webflow TemplateReview ResponsesMarketing CRM SaaS - Tech Webflow Template
Guest Reviews and Feedback

Next Generation Reputation Platform

Influence your customer’s booking decisions with cutting-edge reputation management: get fresh reviews, collect feedback, improve your online scores, analyze reviews, show off your best reviews on your website with review widget, and respond to your guests’ reviews automatically.

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Reputation Management

95 % of bookings are influenced by reviews.

“We’ve seen 5x jump in reviews volume and 67% increased TripAdvisor ranking already. I love the review widget that showcases fresh reviews to website visitors helping with more conversions and we are saving more than 8 hours to respond to reviews every week, and support is great!”

- David, Director of Operations, Lexen Hotel

Review Responses

Comprehensive Review Responses

Stand out and instill confidence In travelers, researching their next stay with hand-crafted, personalized responses to your online reviews.

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Review Responses

77 % of travelers more likely to book when business responds to reviews.

“This saves us hours, and helps us have professional responses across all sites as managing reviews can be difficult for staff who has 100 things to do”

- David Ramizrez, Director of Sales

All-in-One Messaging Solution

Guest Messaging Platform

Connect with your customers at all stages of their journey with SMS and even WhatsApp. A multi-channel simple to use communication platform that enables personalized guest experiences, operational excellence, and increased revenue.

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Guest Messaging

“Guests love the pre-arrival and check-in message that gives them all the details and convenience of connecting with us at all stages, requesting services and upgrades with ease

- Anzor Khilal, Front Desk Manager

Create & Automate Beautiful Emails

Guest Journey Emails

Use drag & drop to create stunning emails in minutes for your guest journey. Connect your property management system to sync reservations and automate.

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Guest Journey Emails - Welcome Stage

“It’s a gamechanger to be able to engage website visitors automatically, answer questions, capture, and convert those leads to bookings!”

- Jennifer, Revenue Manager

Why GuestTouch?

Top rated in affordability and quality features
Property Management System (PMS) integration
Support for iPad
Integrated guest experience suite
Easy to setup and learn
Free staff onboarding training available
24/7 customer service
Free trial with full support available

Integrates instantly

Supercharge your operation with seamless integration with the PMS of your choice

Real World Results

What our great customers are saying

Great Product and Great Results!

Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.

David Desai
Director of Operations
With Guest Messaging
Before Guest Messaging
More than doubled direct conversion and 2x increase in website leads.

It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.

Ricky Patel
Co-Owner and General Manager
With Guest Messaging
Before Guest Messaging
Frequently Asked Questions

Have any question?

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So, what is GuestTouch?

Why GuestTouch?

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See the difference

See what an all-in-one reviews solution can do for your hotel