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Actionable Tactics on Hotel Reputation, Reviews, Guest Messaging, and more!

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Reputation Management
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Review Responses
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Guest Experience
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Text Messaging
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Hotel Website
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Customer Stories
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How tos/Guides
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The Boutique Hotelier's Guide to Smarter Guest Messaging: Room-Specific Messages, MMS, Scheduled Broadcasts & More

Adaptive Boutique Messaging Model — and it comes down to five things: Right Message. Right Guest. Right Time. Right Format. Your Way.

Text Messaging

From Reactive to Proactive: Designing a Mid-Stay Messaging Flow That Prevents Bad Reviews

Your biggest reputation risk isn't the guest who complains — it's the one who says nothing and saves it for a one-star review after checkout. Here's how to design a mid-stay messaging flow that catches problems while you can still fix them.

Reputation Management
Guest Experience

One Strategy to Prevent Many Negative Hotel Reviews

Prevent negative hotel reviews with proactive in-stay messaging, real-time guest feedback, and AI-powered service recovery. Stop losing bookings to preventable issues.

Reputation Management
Review Responses

How Hotels Can Use the WhatsApp Business API for Guest Communication: The No-BS Guide (GuestTouch)

Learn how hotels can easily use the WhatsApp Business API to automate guest messaging, send WhatsApp or SMS based on guest location, support multiple languages, and streamline operations using GuestTouch. A simple, hotel-friendly guide to setup, automation, and best practices.

Text Messaging
Guest Experience

Smarter Guest Messaging for Hotels: WhatsApp ↔ SMS Smart Routing + Multilingual Automation

Automate guest messaging with GuestTouch. Send multilingual WhatsApp & SMS messages instantly—right channel, right language, every time.

Text Messaging
Guest Experience

11 Practical Ways to Boost Guest Satisfaction (with examples)

Improve your hotel's guest experience and guest satisfaction! Discover 11 practical ways to boost satisfaction, drive loyalty, & get more positive reviews. Examples included.

Guest Experience

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