Actionable Tactics on Hotel Reputation, Reviews, Guest Messaging, and more!

Going Contactless: How Hotels Can Provide A Contactless Service In Today’s World

Now and post COVID-19, guests would still be apprehensive to travel. For hotels to instill confidence in guests, it is important that they are rendering contactless service. Here's how hotels can provide a contactless service seamlessly:

Mapping the Hotel Guest Journey From A-Z: A Complete Guide

This guide showcases the various stages in the hotel guest journey and elucidates on each of them with information, illustration and right tools to help a hotelier provide his/her guests an exquisite experience.

How Hotels Can Use WhatsApp As An Effective Communication Channel For Their Guests

Hotels can use WhatsApp strategically at the vital touchpoints to communicate effectively with the guests throughout their journey. This article elucidates just that with some amazing real use cases.

Coronavirus Checklist For The Hoteliers: Things To Do To Overcome The Black Swan

How Hotels Can Prepare For A Strong Comeback Post COVID-19 Using the Digital Technologies

This article talks about the current steps and strategies that show how hotels can prepare for a strong comeback post COVID-19, restoring things to their original state, even if at a slow-pace.

Hotel Reviews - Why Fresh Reviews Matter

Fresh hotel reviews are more likely to give an accurate representation of the experience at your property to the guests. This article talks about the importance of keeping the consistent review flow going followed by examples and screenshots.