To respond to a negative review properly is the key for the hotels to get over the problem of incurring negative reviews which present an opportunity to leave a good impression on the readers alongside focusing on problem areas
Common hotel reviews during COVID-19 covers a range of miscellaneous aspects. Be it in terms of safety, bad neighborhood, poor staff service or negligence in following safety protocols, etc. respond to these reviews on the go:
Breakfast related hotel reviews might be seeing an extreme dissatisfaction right now from guests if you have temporarily disabled the breakfast service in your hotel due to COVID-19. Here’s how to tackle them:
Responding to hotel reviews regarding cleanliness might appear to be a bit of a diversion from your usual review response etiquette. So, here is how to respond to the guests’ cleanliness complaints like a pro:
This article on COVID-19 hotel guest reviews comes with sample responses which will help you in providing accurate answers to your guests’ queries during such a crucial time!
This article gives a step-by-step procedure followed by images on Google Review Responses.
This article explains the positive sandwich method in detail as one of the effective strategies while responding to Online Reviews and at the same time suggests how to move beyond that to avoid canned responses.
Expedia reviews are important! But responding to each of them is even more important. In this article, we walk you through a handy process of how to respond to the reviews on Expedia & Hotels.com
This article provides tips and insights on things one should avoid doing while drafting a hotel review response.