Blog | GuestTouch

Nudging Guests To Write Positive Hotel Reviews: Effective Strategies

In this to-the-point guide, you'll explore the paramount influence of positive hotel reviews, along with strategies to collect more positive guest reviews. Uncover the power of personalized guest experiences, courteous review requests, and crisis resolution that impresses. Find out how quality customer service and exceeding guest expectations can lead to a surge in positive reviews.

Reputation Management

Ready-To-Use Template Responses For Positive, No-Comment Hotel Reviews

In this article, discover the power of ready-to-use response templates for positive, no-comment hotel reviews. Elevate guest interactions, maintain professionalism, and foster guest loyalty with efficient and impactful responses.

Review Responses

Proven Methods To Prevent Negative Hotel Reviews Through Powerful Guest Messaging

This article shows how strategic communication can help mitigate negative reviews, retain clients, and bolster your online reputation. From pre-arrival messages to check-out, explore the benefits, examples, and ready-to-use templates in this article to revamp your communication model and take your hotel business to new heights!

Text Messaging

Reputation Management

How To Create An Ideal Hotel Checkout Process

This article provides practical tips to streamline your hotel's checkout procedure, transforming it into the ideal conclusion to a memorable stay. Discover how a seamless checkout experience can leave a lasting impression, enhance guest satisfaction, and give your hotel a competitive edge in today's hospitality industry.

Guest Experience

Tripadvisor and GuestTouch Team Up to Enhance Hotel Review Collection and Reputation Management

Tripadvisor and GuestTouch team up to help hospitality businesses collect more reviews seamlessly and improve their online reputation.

Press

Flip The Script: An Intriguing, New Approach To The Messages For Vacation Rentals

This article talks about the importance of using text messaging for vacation rentals and the type of messages that can be sent out at every touchpoint by the management.