Guest Experience

To provide a first-rate hotel experience during COVID-19, it is important for the hotels to adapt to this "new "normal by embracing contactless hospitality. With before/now scenarios, this article is a perfect guide on how hotels can do a great job when it comes to providing a fabulous and safe stay to their guests.

Guest Experience

Mapping the Hotel Guest Journey From A-Z: A Complete Guide

This guide showcases the various stages in the hotel guest journey and elucidates on each of them with information, illustration and right tools to help a hotelier provide his/her guests an exquisite experience.

Guest Experience

How tos/Guides

Hotel Coronavirus Cancellation and Refund Reviews: Exploring the OTA Policies

Hotel Coronavirus Cancellation & Refund might not be too shocking for a hotelier given the present situation. Here's how to take the help of the OTAs to combat this:

Guest Experience

How tos/Guides

Hotel Coronavirus Communication With Guests (Modes & Templates)

This article explains how the Hotel Coronavirus Communication can be used effectively to adhere to social distancing and to provide the guests with a seamless experience even in such crucial times. Here are a good amount of templates and examples too to make the point clear:

Guest Experience

Text Messaging

Getting Hotel Bookings Amid Coronavirus Outbreak

This article gives out some of the most essential and practical tips to keep your hotel business going by still being able to drive more hotel booking amid Coronavirus.

Guest Experience

Things You Need to Know About the Pre-Arrival Experience For Hotel Guests and Ways to Enhance It

This article explains in detail the 'pre-arrival' as an essential touchpoint and also gives out the ways in which you enhance that to provide your customers an excellent guest experience.

Guest Experience

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