GuestTouch was tailored for independent hotels. Easily manage your property no matter the size.
We know that independent hotel owners want to spend less time dealing with admin tasks and more time where it matters. Our integrated solution includes powerful modern reputation management, guest messaging, webchat, and more. GuestTouch is proven to help independent hotels connect with customers, deliver the best guest experiences, and increase sales.
GuestTouch gives you the most comprehensive customer experience platform, giving your property everything it needs to connect with customers, deliver the best guest experiences, and crush your sales.
GuestTouch offers your property the ability to connect with your customers on WhatsApp with our official integration – making it very easy for you to communicate and engage your international guests as well – all within the single interface.
Your guests are global so you can speak to your customers in the language they are comfortable with. Swahili, Spanish, French? We’ve got you covered!.
Differentiate your hospitality. Welcome each guest with a personalized message and digital concierge page at the pre-arrival or check-in that gives your guests highlights of services, like shuttle details, amenities, specials, and much more- allowing hotels to generate more upsell opportunities and capitalize on ancillary revenue.
95% of bookings are influenced by reviews. Online reviews are the first experience prospective guests have with your hotel. GuestTouch helps collect guests’ feedback and also makes it easier for your guests to write great reviews seamlessly on sites like Google and TripAdvisor.
Personalized service is key to our brand. Guests love the pre-arrival message and personalized check-in – GuestTouch messaging gives guests and us lots of conveniences to be able to connect and provide great service at all stages of their stay. Our reputation management has become a breeze with GuestTouch.
It just works! We have been able to eliminate our physical brochures completely, guests love it, especially now. It’s a very efficient operationally. We have more than doubled our reviews, and we get leads through our webchat every day.