Digital Guidebook

Answers Before They Ask. Revenue Before They Leave.

One guide on the guest's own phone. It answers questions, handles check-in and the waiver, and lets guests request late checkout and extras that your team approves. Nothing to download.

Book A Live Demo Aha! moments
Nothing for guests to download Opens from a text, email, QR code or link

Built Your Way.

Change formats, colors and themes any time. Works on every screen size.

Trusted by award-winning independent hotel brands and groups

See GuestTouch work, feature by feature

Pick a product and a feature — or enter your hotel to see it with your name on it.

Pick Your Goal

Every Hotel Wants Something Different.Pick Yours.

Wi-FiLex-Guest · garden214
Answered
ParkingGarage on Orchard Lane
Answered
Breakfast7 to 10:30 AM on the terrace
Answered
Checkout11 AM, late checkout on request
Answered

Guests find the answer before they call the desk.

  • Wi-Fi, parking, breakfast hours and checkout, all in one link.
  • Update it once and every guest sees the latest.
  • An Ask Us button for anything the guide doesn't cover.
Late checkout until 1 PM$40
Requested
Garden Suite upgrade$65 per night
Requested
Sunset massage for two$120
Approved

Offers guests see when they're ready to say yes.

  • Late checkout, upgrades, spa and dining offers right in the guide.
  • Guests send a request and your team approves it.
  • See what every offer brought in.
Arrival time3 to 6 PM
Saved
CelebratingAnniversary
Saved
Pool and spa waiverSigned Oct 23, 2:14 PM
On profile

Arrival details and the waiver, done before they walk in.

  • Learn arrival times, occasions and preferences ahead of time.
  • Guests sign the waiver on their phone.
  • Everything is saved to the guest profile for check-in.
Wi-Fi82%
Directions64%
Dining51%
Spa33%

See what guests open, and what they ask for.

  • Views for every section of the guide.
  • Requests and offer revenue in one place.
  • Spot common questions and add them to the guide.
See It In Action

Great Stays. More Revenue.One Guide.

Built Your Way

Follow one guest from the first tap to a late checkout your team approved. No app to download, and nothing goes out without your say.

Guest's Phone
9:41
Built Your Way.Change the format, colors, themes and offers any time. It works on every screen.
What's Inside

Everything A Guest Needs.In One Place.

Each part of the guide is set up by your team and changes whenever you want it to. Click through to see each one.

guide.lexhotel.comGuidebook
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Pre-Arrival And Waiver

Check-In Details And The Waiver.Done Before They Arrive.

Guests answer a few questions and sign the waiver on their own phone, before they reach the front desk.

  • Learn arrival times, occasions and preferences before the guest walks in.
  • Guests sign on their phone. Each signature is timestamped and saved to their guest profile.
  • Nothing to download. It opens from a link or QR code.
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guesttouch.comGuidebook
Before arrival · Emily Adams, Garden Room 214
Arrival time3 to 6 PM
Saved
CelebratingAnniversary
Saved
Pool And Spa WaiverSigned Oct 23, 2:14 PM
On guest profile
Daniel Ross, Room 108Questions sent, waiting for answers
Pending
Approvals

Guests Ask. Your Team Approves.Your Team Always In Control.

Every request waits for your approval before it reaches the guest.

  • Guests ask for late checkout and extras right from the guide.
  • Requests land in your inbox and wait for a yes before anything is confirmed.
  • Once your team approves, the guest is notified.
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guesttouch.comInbox
Guidebook requests
Emily Adams · Garden Room 214Late checkout until 1 PM on Sunday
Awaiting approval
DeclineApprove
Daniel Ross · Room 108Extra pillows
Approved
Jae Lim · Room 301Early check-in
Guest notified
Offers And Upsells

Offers Guests Actually Want.Revenue You Can See.

Put your best extras where guests already look, and let your team approve every request.

  • Show late checkout, upgrades, spa and dining offers right in the guide.
  • Guests send a request. Your team approves it before anything is charged.
  • Track requests and revenue from every offer.
  • Change offers and prices any time.
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guesttouch.comGuest offers
Late checkout until 1 PM$40
AddRequested Approved
Garden Suite upgrade$65 per night
AddRequested Approved
Sunset massage for two$120
AddRequested Approved
Offer revenue this month$2,860
+$40 late checkout
AI Concierge

AI Concierge In Your Voice.Answers From What Your Hotel Added.

It answers from what your hotel has added, using your Brand Voice.

  • Guests read the guide in the language they are most at home in.
  • Share the cafes, walks and dinner spots your team would send a friend to.
  • Show extras that make sense for the guest, their room and their dates.
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Guest question
Is there a good coffee spot nearby?
Our team loves Orchard Coffee, a five minute walk from the lobby. Ask the front desk for directions.
Answered from Lex Hotel's Local Picks
In the guest's language
¿A qué hora es el desayuno?
El desayuno se sirve de 7:00 a 10:30 en el restaurante.
Answered in Spanish, in Lex Hotel's Brand Voice
Multilingual

Every Guest Reads ItIn Their Own Language.

The same guide, in the languages your guests speak. Guests switch with one tap.

  • Offer your guide in the languages your guests speak.
  • Guests switch languages in one tap, with nothing to download.
  • Wi-Fi, directions, offers and forms, all in their language.
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ENESFR

Welcome, Emily.Bienvenida, Emily.Bienvenue, Emily.

Wi-Fi and directionsWi-Fi y cómo llegarWi-Fi et accès›
Local picksRecomendaciones localesNos bonnes adresses›
Late checkout until 1 PMSalida tardía hasta la 1 PMDépart tardif jusqu'à 13 h$40
Ask us anythingPregúntanos lo que quierasPosez-nous vos questions
Share It Anywhere

Put The GuideWherever Guests Look.

One guide, shared the way that suits each moment of the stay.

Journey Messages.

SMSWhatsApp

Send the guide link in a text before arrival and during the stay.

Journey Emails.

Add the guide to your pre-arrival and welcome emails.

QR Code.

Print it for the front desk, the room and the lobby.

Any Link.

Place it on your website, booking confirmation or anywhere else.

Want a designed email? See Journey Emails.Want a text conversation? See Guest Messaging.

Insights

See What Guests Open.And What They Ask For.

Know which parts of your guide guests use, so you can keep improving it.

  • See which sections guests open most.
  • Track requests and offer revenue in one place.
  • Spot the questions guests keep asking, and add the answers.
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guesttouch.comGuide insights
This monthExample
1,284Guide opens96Requests$2,860Offer revenue
Most opened
Wi-Fi82%
Directions64%
Dining51%
Spa and pool33%
Checkout29%
Most asked"Is there parking for oversized vehicles?"Add to guide
Setup

Live In Three Steps.

1

Add your content

Wi-Fi, directions, local picks, offers and pre-arrival forms.

2

Make it yours

Your logo, colors, photos and theme.

3

Share the link

By text, email, QR code or on your website.

Questions

Common Questions AboutGuestTouch Guidebook.

No. Use it on its own, or with Guest Messaging and Marketing.

No. It opens from a link or QR code.

Yes. Update branding, content and offers whenever you like.

Guests send a request from the guide, like late checkout or a spa booking. Your team sees it in the GuestTouch inbox and approves or declines it. Nothing is charged until you approve.

Every answer and signature is timestamped and saved to the guest profile, so your team has it at check-in.

You can offer the guide in the languages your guests speak, and guests switch between them with one tap.

Yes. See which sections guests open, how many requests come in and what each offer brought in.

Add your content, brand it with your logo and colors, and share the link by text, email, QR code or on your website. Our team helps you get started.

One Guide. Fewer Questions. Book A Live Demo.

Book a live demo and see GuestTouch Guidebook set up for a hotel like yours.

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