Tactics and insights on responding to online reviews and instill confidence in potential customers
Having a vacation rental means you play a pivotal role in the world of hospitality and you must attract more guests and, in turn, more reviews to get your rental business going.
This article talks about the importance of providing personalized and unique hotel review responses against copy-paste responses to instill trust and credibility among travelers.
To respond to a negative review properly is the key for the hotels to get over the problem of incurring negative reviews which present an opportunity to leave a good impression on the readers alongside focusing on problem areas
Common hotel reviews during COVID-19 covers a range of miscellaneous aspects. Be it in terms of safety, bad neighborhood, poor staff service or negligence in following safety protocols, etc. respond to these reviews on the go:
Breakfast related hotel reviews might be seeing an extreme dissatisfaction right now from guests if you have temporarily disabled the breakfast service in your hotel due to COVID-19. Here's how to tackle them:
Responding to hotel reviews regarding cleanliness might appear to be a bit of a diversion from your usual review response etiquette. So, here is how to respond to the guests' cleanliness complaints like a pro:
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