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Reputation Management

GuestTouch is the best way to get reviews seamlessly, consolidate reviews, respond to guests, and boost your rankings online.

Review Responses

Instill confidence in travelers researching your property with hand-crafted management responses and have 100% responses everywhere.

Guest Messaging

Connect with your potential customers and guests at every stage of their journey.

Hotel Website 3.0

Modern hotel website that drives higher guest engagement and conversion.

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Refreshingly Simple Hotel Guest Messaging | GuestTouch

BEST IN CLASS GUEST MESSAGING

90% of Today’s Customers Prefer Messaging

Connect with your potential customers and guests at every stage of their journey. Integrated with your PMS to streamline operations and boost revenue.
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90% of Today’s Customers Prefer Messaging

Trusted By

GuestTouch Messaging is an absolute must if you want to keep in communication with your guests or clients from pre-arrival to check-out

David, General Manager of Lexen Hotel.

“GuestTouch Messaging is an absolute must if you want to keep in communication with your guests or clients from pre-arrival to check-out”
From guest experience and satisfaction standpoint, GuestTouch has helped increase our overall review scores with our guests. Our guests appreciate being able to request service and guests love that they are one text away from a personal concierge, and even communicate with us after they have departed. This has been a game-changer and allows us to communicate special programs in the hotel like our daily happy hours.
David, Owner of Lexen Hotel
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David, Owner of Lexen Hotel
“GuestTouch Messaging is an absolute must if you want to keep in communication with your guests or clients from pre-arrival to check-out”

From guest experience and satisfaction standpoint, GuestTouch has helped increase our overall review scores with our guests. Our guests appreciate being able to request service and guests love that they are one text away from a personal concierge, and even communicate with us after they have departed. This has been a game-changer and allows us to communicate special programs in the hotel like our daily happy hours.

GuestTouch Messaging is an absolute must if you want to keep in communication with your guests or clients from pre-arrival to check-out
Easy to use Guest Messaging designed for
Hotels of all sizes
Personalized guest engagement from pre-arrival, check-out to post-stay

GuestTouch is connected to your PMS to make it easy for you to connect with your potential customers and guests at every stage of guests’ journey to boost revenue, provide a convenient and delightful guest experience.

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Communicate with guests during the booking process with WebChat
Increase your website conversions with website chat bot designed for hotels. Give your website visitors easier access to engage with you and convert more bookings with on-the-go website messaging. Speak directly with potential guests or assist them automatically with an AI chatbot, 24/7.
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Make an impression: welcome each guest with a personalized concierge page
Differentiate your hospitality. Welcome each guest with a personalized message and micro-page at the check-in which gives your guests highlights of amenities, special events and upsell possibilities like spa packages, bar hours and more, allowing hotels to improve efficiency, boost revenue and connect with each guest.
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Connect with your guests and provide contactless service during the stay
Proactively check-in with guests to assess sentiment mid-stay, promote positive reviews and correct service failures before departure.
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99%
Opening Rates almost guarantee to reach your guests with direct messaging
>10x
Higher Conversion On Message-Marketing compared to impersonal Emails
28%
Click-through Rate through precise guest targeting
+11%

Opening Rates almost guarantee to reach your guests with direct messaging

Real-time messaging with automated & template messages
Easily respond to incoming messages faster, right from desk computer. Alerts and notifications ensure that your staff will never miss a message. Automated messages and saved templates help you save time.
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Go global and speak to all your customers in their own language
Your guests are global so you can speak to your customers in the language they are comfortable with. Swahili, Spanish, French? We’ve got you covered!.
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Collect feedback and drive more (and better) reviews

95% of bookings are influenced by reviews. Online reviews are the first experience prospective guests have with your hotel. GuestTouch helps collect guests’ feedback and also makes it easier for your guests to write great reviews seamlessly on sites like Google and TripAdvisor.

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Additional Features to further enhance your experience
Easy onboarding, customization
Easy onboarding, customization
Easy for staff to learn and designed to handle scale and multi-properties as the brand grows.
Privacy
Privacy
Respect guests’ privacy and manage opt-out with ease. Provide industry standard opt-in/opt-outs.
Emoji
Emoji
Don’t hesitate to express yourself. Make your conversations more fun and meaningful with emojis.
Ready to craft a great guest experience and drive more bookings?
Try out the demo and see for yourself
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Other GuestTouch Products You Might Be Interested In
Web
Chat
Web Chat

Convert website visitors to bookings more effectively.

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Reputation Management
Reputation Management

GuestTouch is the best way to get reviews seamlessly, consolidate reviews, respond to guests, and boost your rankings online.

Know More
Review Responses
Review Responses

Instill confidence in travelers researching your property with hand-crafted management responses and have 100% responses everywhere.

Know More

Hotel Website 3.0
Hotel Website 3.0

Modern hotel website that drives higher guest engagement and conversion.

Know More
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Francisco, CA 94105, USA
540 Howard St, San Francisco, CA 94105, USA
Phone
+1 415.355.4546
Email
team@guesttouch.com
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