All In One Guest Messaging For Modern Hoteliers
Get Direct Leads | Pre-Arrival and Guest Journey Messages | WebChat with Guides | Google Business Messaging | WhatsApp Messaging | Staff Messaging | Upsells | Contactless Experiences | PMS Integrations and more!
Easy To Use Guest Messaging Designed For Hotels Of All Sizes
Personalized guest engagement from pre-arrival, check-out to post-stay
GuestTouch is connected to your PMS to make it easy for you to connect with your potential customers and guests at every stage of guests’ journey to boost revenue, provide a convenient and delightful guest experience.
Communicate with guests during the booking process with WebChat
Increase your website conversions with website chat bot designed for hotels. Give your website visitors easier access to engage with you and convert more bookings with on-the-go website messaging. Speak directly with potential guests or assist them automatically with an AI chatbot, 24/7.
Make an impression: welcome each guest with a personalized concierge page
Differentiate your hospitality. Welcome each guest with a personalized message and micro-page at the check-in which gives your guests highlights of amenities, special events and upsell possibilities like spa packages, bar hours and more, allowing hotels to improve efficiency, boost revenue and connect with each guest.
Connect with your guests and provide contactless service during the stay
Proactively check-in with guests to assess sentiment mid-stay, promote positive reviews and correct service failures before departure.
Real-time messaging with automated & template messages
Easily respond to incoming messages faster, right from desk computer. Alerts and notifications ensure that your staff will never miss a message. Automated messages and saved templates help you save time.
Go global and speak to all your customers in their own language
Your guests are global so you can speak to your customers in the language they are comfortable with. Swahili, Spanish, French? We’ve got you covered!.
Collect feedback and drive more (and better) reviews
95% of bookings are influenced by reviews. Online reviews are the first experience prospective guests have with your hotel. GuestTouch helps collect guests’ feedback and also makes it easier for your guests to write great reviews seamlessly on sites like Google and TripAdvisor.
Hotel Reviews & Reputation Impact CalculatorAdditional Features to further enhance your experience
Easy onboarding, customization
Easy for staff to learn and designed to handle scale and multi-properties as the brand grows.
Privacy
Respect guests’ privacy and manage opt-out with ease. Provide industrystandard opt-in/opt-outs.
Emoji
Don’t hesitate to express yourself. Make your conversations more fun and meaningful with emojis.
Other GuestTouch Products You Might Be Interested In
Reputation Management
GuestTouch is the best way to get reviews seamlessly, consolidate reviews, respond to guests, and boost your rankings online.
Review Responses
Instill confidence in travelers researching your property with hand-crafted management responses and have 100% responses everywhere.
Guest Messaging
Connect with your potential customers and guests at every stage of their journey.