Refreshingly Simple Hotel Guest Messaging

BEST IN CLASS GUEST MESSAGING

90% of Today’s Customers Prefer Messaging

Connect with your potential customers and guests at every stage of their journey. Integrated with your PMS to streamline operations and boost revenue.

Trusted By

David, General Manager of Lexen Hotel.

“GuestTouch Messaging is an absolute must if you want to keep in communication with your guests or clients from pre-arrival to check-out”

From guest experience and satisfaction standpoint, GuestTouch has helped increase our overall review scores with our guests. Our guests appreciate being able to request service and guests love that they are one text away from a personal concierge, and even communicate with us after they have departed. This has been a game-changer and allows us to communicate special programs in the hotel like our daily happy hours.

David, Owner of Lexen Hotel

“GuestTouch Messaging is an absolute must if you want to keep in communication with your guests or clients from pre-arrival to check-out”

Easy to use Guest Messaging designed for
Hotels of all sizes

Personalized guest engagement from pre-arrival, check-out to post-stay

GuestTouch is connected to your PMS to make it easy for you to connect with your potential customers and guests at every stage of guests’ journey to boost revenue, provide a convenient and delightful guest experience.

Communicate with guests during the booking process with WebChat

Increase your website conversions with website chat bot designed for hotels. Give your website visitors easier access to engage with you and convert more bookings with on-the-go website messaging. Speak directly with potential guests or assist them automatically with an AI chatbot, 24/7.

Make an impression: welcome each guest with a personalized concierge page

Differentiate your hospitality. Welcome each guest with a personalized message and micro-page at the check-in which gives your guests highlights of amenities, special events and upsell possibilities like spa packages, bar hours and more, allowing hotels to improve efficiency, boost revenue and connect with each guest.

Connect with your guests and provide contactless service during the stay

Proactively check-in with guests to assess sentiment mid-stay, promote positive reviews and correct service failures before departure.

99%

Opening Rates almost guarantee to reach your guests with direct messaging

>10x

Higher Conversion On Message-Marketing compared to impersonal Emails

28%

Click-through Rate through precise guest targeting

+11%

Opening Rates almost guarantee to reach your guests with direct messaging

Real-time messaging with automated & template messages

Easily respond to incoming messages faster, right from desk computer. Alerts and notifications ensure that your staff will never miss a message. Automated messages and saved templates help you save time.

Go global and speak to all your customers in their own language

Your guests are global so you can speak to your customers in the language they are comfortable with. Swahili, Spanish, French? We’ve got you covered!.

Collect feedback and drive more (and better) reviews

95% of bookings are influenced by reviews. Online reviews are the first experience prospective guests have with your hotel. GuestTouch helps collect guests’ feedback and also makes it easier for your guests to write great reviews seamlessly on sites like Google and TripAdvisor.

Additional Features to further enhance your experience

Easy onboarding, customization

Easy for staff to learn and designed to handle scale and multi-properties as the brand grows.

Privacy

Respect guests’ privacy and manage opt-out with ease. Provide industry standard opt-in/opt-outs.

Emoji

Don’t hesitate to express yourself. Make your conversations more fun and meaningful with emojis.

Ready to craft a great guest experience and drive more bookings?

Try out the demo and see for yourself

Other GuestTouch Products You Might Be Interested In

Web
Chat

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Reputation Management

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Review Responses

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Hotel Website 3.0

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