Common hotel reviews during COVID-19 covers a range of miscellaneous aspects. Be it in terms of safety, bad neighborhood, poor staff service or negligence in following safety protocols, etc. respond to these reviews on the go:
Breakfast related hotel reviews might be seeing an extreme dissatisfaction right now from guests if you have temporarily disabled the breakfast service in your hotel due to COVID-19. Here’s how to tackle them:
Responding to hotel reviews regarding cleanliness might appear to be a bit of a diversion from your usual review response etiquette. So, here is how to respond to the guests’ cleanliness complaints like a pro:
This article explains the positive sandwich method in detail as one of the effective strategies while responding to Online Reviews and at the same time suggests how to move beyond that to avoid canned responses.